FAQ
Product Information
What types of wallpaper do you offer?
We offer a variety of wallpapers crafted to suit diverse tastes and preferences, including:
- Luxurious Leather finishes for a bold statement.
- Intricately Handmade designs for a personal touch.
- Elegant Silk wallpapers that exude sophistication.
- Canvas Texture designs for a rich, artistic feel.
- Smooth finishes for a sleek and modern look.
Are your wallpapers safe to use in children's rooms?
Yes! All our wallpapers are made using completely eco-friendly materials with no added chemicals, ensuring they are safe for children and environmentally conscious. You can decorate their spaces worry-free.
How do I install the wallpaper ?
Choosing the right wallpaper is easy with The Mural Story. Simply consider these steps:
- Identify the purpose of the room (e.g., living room, bedroom, office) and the activity level.
- Decide on the mood or theme you’d like to create (e.g., calm, vibrant, luxurious). Explore themes such as tropical, modern, or traditional designs.
- Match the wallpaper’s texture, pattern, and color with the room’s existing decor, including furniture and lighting.
- Use our visualization tool that will help you see how the design will enhance your space
Shipping, Returns & Exchanges
How Can I place an Order?
Follow these steps to place an order with us:
- Browse our stunning collection online or upload your own photo for a personalized design that matches your vision.
- Enter your wall measurements to ensure the wallpaper fits your space perfectly.
- Add your selection to the shopping cart and review your order details.
- Proceed to checkout, select your preferred payment method, and complete your order.
What is the shipping policy?
Please visit our Shipping Policy for details.
What is the shipping cost for Domenstic (India) orders?
All our Domestic or orders within India including the Shipping Cost.
Do you offer international shipping and what are the additional costs?
Yes, we ship internationally to bring our designs to your doorstep. Additional shipping charges and delivery timelines will apply based on your location.
How long will it take for my wallpaper to arrive?
Orders typically take 3-12 days to arrive. Custom designs or large orders may require additional production time. We’ll keep you updated throughout the process.
Payment and Pricing
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience seamless:
- UPI for quick, hassle-free payments.
- Credit Cards for secure and convenient transactions.
- Debit Cards for straightforward payments.
Are there any additional charges, such as taxes or duties for International Orders?
Yes, taxes and duties applicable to your country will be calculated during checkout. These charges vary depending on local regulations.
Do you offer any discounts or promotions?
Keep an eye on our website and newsletters for upcoming promotions, seasonal sales, and exclusive discounts.
Installation and Maintenance
How do I install your wallpaper?
Visit our installation guide for step-by-step instructions. Our guide provides clear instructions to help you achieve a professional finish, whether you’re a DIY enthusiast or working with a professional installer.
Can I remove and reinstall the wallpaper if I make a mistake?
It is advised that you don’t do that.If an error occurs during installation, please contact your installer or reach out to our support team. We’re here to assist you and provide guidance for resolving the issue.
How do I clean and maintain my wallpaper?
To keep your wallpaper looking fresh and vibrant, simply use a smooth, damp cloth to wipe away dust or smudges. Avoid using abrasive cleaners or tools.
Custom Orders and Returns
Can I order custom wallpapers with my own design?
Yes, you can create a unique look with your own design! Visit our Custom Creations page to learn more about submitting your design and the customization process.
What if I receive a damaged or defective wallpaper?
If you receive a damaged or defective product, please visit our Return and Refund page to initiate a resolution. We’ll ensure the issue is handled promptly.
Can I return or exchange my wallpaper?
Yes, we offer a straightforward return and exchange policy. Visit our Return and Refund page for detailed information on eligibility and the process.
General Queries
Are your wallpapers eco-friendly?
Yes, all our wallpapers are crafted using eco-friendly, non-toxic materials, ensuring safety for your family and minimal environmental impact. We’re committed to sustainability.
Can wallpaper be applied to any type of wall surface?
Our wallpapers are compatible with most wall surfaces, including smooth and primed walls. Along with your order, you’ll receive a detailed installation guide to ensure the best results. For more information, visit our installation guide.
Do you have a physical store or showrooms?
Not yet, but we’re excited to announce that our physical stores and showrooms will be coming soon. Stay tuned for updates!
Customer Support
How can I contact your customer service team?
Our dedicated customer support team is here to help! Reach out to us through:
- Call Us or WhatsApp us at: +91 9289190162
- Email us at support@themuralstory.com.
- Use the live chat option on our website for instant assistance.
We’re committed to ensuring you have a smooth and enjoyable shopping experience.